If you take a look at your redemption instructions, you’ll see that all deals have expiration dates for when the codes are no longer accepted by our partners.
Think of a RocketHub code you receive as a coupon. We can’t give you the product directly, but we sell you a coupon that allows you to redeem the product with our partner. While your access to the product can last a lifetime, the coupon itself has an expiration date.
The redemption process is hosted on our partners' websites, so as a 3rd party reseller, we can’t control whether or not codes stay live after the expiration date.
Good news: You could attempt redeeming the code although it’s expired as sometimes partners give a bit of a grace period before shutting the codes down.
Bad news: Many of our partners are small teams and reactivating an expired coupon takes a ton of developer resources, which may not be feasible for some. Please practice patience and understanding with this and reach out to our Support Team at firstname.lastname@example.org if you have any questions or concerns after speaking with our partners.
We recommend redeeming your codes right away so you don’t forget - even if you don’t plan on using the tool yet. This will allow you time to test a product and utilize our refund policy if you find it's not a good fit for you.