Refunds are almost immediate on our part as we review each support request one-at-a-time during BUSINESS DAYS from 9am - 5pm ET (NYC).
However, please note your payment processor may take longer to post the funds back into your account. This is usually what takes longest, not RocketHub. We have zero control over how long your own financial institution takes to process the funds or any actions they take.
If you paid with a debit/credit card, please allow your bank 5 to 10 business days (M-F, excluding holidays) for funds to post back to your account. If you requested a refund within 24 hours of purchasing the deal, however, it may be processed as a purchase reversal and just disappear from your statement.
If you paid using PayPal, you should receive an email from PayPal letting you know of the refund. You can also check your PayPal account to see it.
If you paid with RocketHub credits, they will be returned to your RocketHub account almost instantly and you will see them both on the "Rewards" page of your account and at checkout during your next purchase.
NO REFUND TERM: Please note there may occasionally be products that have a NO REFUNDS allowed, NO EXCEPTIONS policy. In these cases, this term will be stated on the deal page clearly. Please read carefully as there will be absolutely no exceptions for such products due to contractual agreements with the deal partners.
NOTE 1: You should contact the deal partner's support helpdesk for any technical issues and allow them a chance to resolve before requesting a refund.
NOTE 2: Please understand that every refund request is looked upon negatively by our payments processor / merchant processor. Therefore, we ask you to test products using the free trials, watch the video demos and/or webinars, and review the feature list BEFORE purchasing. If you are a high-risk buyer that has excessive refund requests, we reserve the right to terminate your account to protect our business and deal partners.
NOTE 3: Every refund processed has an additional charge to our company beyond what you paid. As a startup ourselves, we ask that you not take advantage of our refund policy.