Refund FAQs

Specific topics related to refunds

RocketHub Refund Policy
The Refund window for most products is 30 days from the date of purchase, unless specified otherwise. You can view the refund window for each product in...
Wed, Dec 20, 2023 at 3:50 PM
How do I know my Refund was processed?
You can verify that a refund was processed successfully on the "My Products" page of your RocketHub account. Login to RocketHub Select "...
Wed, Dec 20, 2023 at 3:42 PM
How long does a Refund take?
Refunds are almost immediate on our part as we review each support request one-at-a-time during BUSINESS DAYS from 9am - 5pm ET (NYC).  However, please ...
Wed, Dec 20, 2023 at 3:50 PM
Can I Cancel a Refund?
Unfortunately, at RocketHub, refunds are final. Once you submit a refund request and it is approved by our team, the funds leave our account and the redempt...
Wed, Dec 20, 2023 at 3:52 PM
How to Request a Refund
You can request refunds easily from within your My Account dashboard on the site. Login to RocketHub  Select "Account" from the navigation b...
Wed, Dec 20, 2023 at 3:54 PM